ccv66's Privacy Policy
Your personal information is our highest priority. Here you will find a clear explanation of how ccv66 collects and protects your data — and why it is never shared with third parties.
Introduction & Scope
ccv66 places the highest priority on the privacy and protection of personal information of users in Bangladesh. This Privacy Policy ("Policy") explains what types of information we collect when you use the ccv66 platform, how that information is used, how long it is retained, and what rights you have over your data.
By using our website, mobile application, or any digital service, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us for assistance.
This Policy applies to all registered users of ccv66, guest browsers, and any person who contacts us. It forms an integral part of our Terms & Conditions and Responsible Gaming Policy.
Information We Collect
1 Information You Provide Directly
Information you provide yourself when you create an account at ccv66 or contact us:
- Full name and date of birth
- Email address and mobile number
- Payment-related information (bKash, Nagad, or Rocket number)
- Details of documents submitted for identity verification
- Information provided when contacting the support team
- Any feedback or comments you voluntarily submit
2 Automatically Collected Information
Information that is automatically recorded by technical means while you use our platform:
- IP address and device identification details
- Browser type, version, and operating system
- Date, time, and duration of site access
- Pages visited and navigation patterns
- Information obtained from cookies and similar tracking technologies
- Gaming activity and transaction logs
3 Information Received from Third Parties
In some cases we may receive information from legitimate third-party sources. This includes payment processors such as bKash, Nagad, and Rocket — for the purpose of verifying the authenticity of transactions. Information may also come from identity verification service providers, which is part of our security process. We only accept the information that is strictly necessary to provide the service.
Purpose of Data Use
4 How We Use Your Information
ccv66 uses your information only for the specific purposes listed below. We never use your information for unnecessary purposes, and we do not sell it to any commercial third party without your consent.
4.1 Account Management & Security
We use your personal information to create, verify, and maintain your account. This includes confirming age verification, maintaining account security, and preventing unauthorized access. Only individuals aged 21 or older may create an account and use the services at ccv66.
4.2 Financial Transaction Processing
Relevant information is used to process your deposit and withdrawal requests and to ensure secure payments via bKash, Nagad, and Rocket. All financial transactions are protected by SSL encryption.
4.3 Providing Customer Support
When you seek assistance through our 24/7 live chat or email, we use your account and transaction information to resolve your issue quickly. This is available in both Bengali and English.
4.4 Ensuring Responsible Gaming
We monitor your gaming activity data to identify early signs of problematic gaming behavior and to provide support when needed. Visit our Responsible Gaming page to learn more about this program.
4.5 Service Improvement
Anonymized and aggregated data is analyzed to improve the overall user experience, platform performance, and game portfolio. No individual's identity is identified in this analysis.
5 Sharing Information with Third Parties
ccv66 never sells or rents your personal information for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment service providers: Minimum necessary information to complete transactions via bKash, Nagad, and Rocket.
- Technology infrastructure: Server and cloud service providers — under strict confidentiality agreements.
- Legal requirements: Upon receipt of a court order or a lawful request from a competent authority.
- Fraud prevention: With relevant parties to detect and prevent fraud or illegal activity.
Every third party is contractually bound to maintain privacy standards equivalent to this Policy.
6 Cookies & Tracking Technologies
ccv66 uses cookies and similar technologies to improve your browsing experience. Cookies are divided into the following categories:
- Essential cookies: Required for core site functionality — login sessions and security.
- Functional cookies: Used to remember your preferences and settings.
- Analytical cookies: For monitoring and improving site usage — anonymized data.
You can disable non-essential cookies at any time through your browser settings. However, this may limit some functionality of the service.
7 Data Retention Period
ccv66 retains your personal information only for as long as necessary. The general policy is:
- Active account data: For the entire duration the account remains active.
- Financial transaction records: At least five years from the transaction date — as required by law.
- After account closure: General data may be retained for up to two years — for fraud prevention and legal purposes.
- Support communication records: Up to one year.
Once the defined retention period ends, data is securely deleted or anonymized.
8 Data Security Measures
ccv66 implements industry-standard technical and administrative measures to keep your information secure:
- SSL Encryption: TLS/SSL protocol for all data transfers.
- Secure Servers: Data stored in protected data centers.
- Access Controls: Only authorized staff can view data.
- Password Hashing: Passwords are never stored in plain text.
- Regular Audits: Periodic testing of security measures.
Your Rights
9 Your Rights Over Your Data
As a ccv66 user, you have the following rights over your own personal information. Contact our support team to exercise these rights.
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data where there is no legal obligation to retain it.
Right to Object to Processing
You may object to the use of your data for specific purposes.
Right to Data Portability
You may request your data in a common format.
Right to Restrict Processing
Request to suspend data processing while a dispute is being resolved.
If you wish to exercise any of the above rights, please notify our support team. We will respond to your request within 30 business days.
10 Protection of Minors' Data
ccv66 provides services only to individuals aged 21 or older. We do not knowingly collect personal information from minors.
If a person registers using a false age and we detect this, their account will be closed immediately and all collected data will be securely deleted.
If you believe a minor is using our platform, please notify our support team immediately.
11 International Data Transfers
ccv66's server and service infrastructure may be operated through technology partners located in various countries around the world. In such cases, we ensure that:
- All parties transferring data comply with appropriate protection standards.
- Applicable data protection laws are followed for international transfers.
- Agreements with third parties include data privacy protection clauses.
These transfers never reduce the level of protection applied to your data.
12 Changes & Updates to This Policy
ccv66 reserves the right to amend this Privacy Policy as needed or in response to legal changes. If any significant changes are made, we will notify you in the following ways:
- A clearly visible update notice displayed on our website.
- Details of the changes sent to your registered email address.
- The "Last updated" date at the top of the page will be changed.
If you continue using the service after a change, it will be assumed that you have agreed to the revised Policy. We recommend that you visit this page regularly.
13 Privacy Contact
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us using the methods below. Our privacy and security team will review your matter with care.
Live Chat: 24/7 direct support — via the ccv66 platform
Email: [email protected]
Support is available in both Bengali and English.
This Policy should be read together with ccv66's Terms & Conditions and Responsible Gaming Policy.